Welcome to Salivating, where your satisfaction is our top priority. The following policy outlines our approach to returns and refunds to help ensure a smooth and hassle-free experience when shopping with us. Please read through the details carefully.
General Policy
Our return and refund policy is valid for 5 days from the date of purchase. Items are only eligible for return if they arrive damaged or defective.
Return Eligibility Criteria
To qualify for a return, your item must meet these conditions:
- The product must be unused and in the original condition received.
- All original packaging must be included.
Items Not Eligible for Return
For hygiene and safety reasons, certain items are non-returnable unless found to be defective. These include:
- Intimate or personal care items
- Sanitary goods
- Flammable liquids or hazardous materials
Additional Non-Returnable Products
The following items also cannot be returned:
- Gift vouchers or digital gift cards
- Downloadable digital content
- Certain health and personal wellness items
- Media (e.g. DVDs, printed magazines) unless found faulty
Hygiene-Based Exemptions
Due to the nature of our products, we maintain a strict no-return and no-exchange policy for items involving personal or intimate use. These include:
- Vibrators and similar devices
- Anal stimulation tools
- Intimate or specialty clothing
- Personal hygiene and cleansing items
Proof of Purchase
Returns must be accompanied by proof of purchase or a valid receipt to be processed.
Refund Procedure
Once we receive and inspect your returned item, we will notify you via email to confirm receipt. We will also inform you whether your refund has been approved.
If approved:
- Your refund will be processed.
- The amount will be credited to your original payment method or card within a few working days.
Missing or Delayed Refunds
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your card issuer — it may take time before the refund appears.
- Consult your bank about processing times.
If you’ve followed these steps and still haven’t received your refund, email us at [email protected].
Items on Sale
Only regular-priced products are eligible for refunds. Sale or discounted items cannot be refunded.
Exchanges
We only replace items if they are damaged or defective. To request an exchange, contact [email protected].
Gifts
If a returned item was marked as a gift and shipped directly to you, you’ll receive store credit for the value of your return. Once the item is received, a gift credit will be emailed to you.
If the item was not marked as a gift, or if it was sent to the gift giver first, the refund will go to the purchaser.
Return Shipping
To start a return, please email [email protected] for assistance.
- Customers are responsible for return shipping costs.
- Shipping fees are non-refundable, and any refund will exclude these charges.
- We recommend using trackable shipping or purchasing shipping insurance for higher-value items.
We are not responsible for items lost during return transit.
Warranty & Replacements
If an item purchased from Salivating is found defective within the manufacturer’s warranty period, we will offer a replacement at no extra charge.
To initiate a warranty return:
Email us at [email protected] with:
- Your order number
- Your full name
- A clear description of the defect
Once your item is returned to us, it will be inspected. If confirmed defective due to manufacturer fault, a new replacement will be shipped to you. Reasonable courier charges incurred for the return will be reimbursed.
Returns must include all original parts and packaging, such as batteries, manuals, cables, and other accessories.
Need Help?
If you have any questions or concerns about this policy, please email us at [email protected] — we’re here to help.
Thank you for choosing Salivating. Your trust in our products means the world to us.